March 19, 2014 Apply HEAT to customer service Before entering the military I spent seven years as a civilian manager with the Hertz and Avis corporations, dealing with many interesting customer service situations. Contrary to the saying, unfortunately the customer is not always right. Since the military is not a profit-based organization, some
March 12, 2014 Be the best at helping others succeed The fundamental theme of what we do in the military is service. We serve our Nation, our branch of the military, our unit, our fellow service members, our families, our friends and even our fellow man across the globe. No matter what we do, it is all about serving others so they may succeed. It is
March 12, 2014 Leadership on the court At the young age of 13, I was first chosen to be the team captain of my high school basketball team.It was very nerve-wracking at the time because I was young and didn't have any friends. While living in Queens, N.Y., with my dad, I never had an interest in playing basketball. I just went to school,
March 5, 2014 We are Airmen first If you ask a member of the Army, what they do, they'll say, "I'm a Soldier." If you ask a member of the Navy what they do, they'll say, "I'm a Sailor." If you ask a member of the Marine Corps what they do, they'll say, "I'm a Marine." If you ask a member of the Air Force what they do, you will get
March 5, 2014 Navigate your health ... safely I didn't mind the tour of Tulsa, Okla.; I just didn't expect to add an additional hour onto our trip back home. Unfortunately, I asked too few questions of my bride (the designated navigator), did not plan ahead by reviewing the map, and should have trusted our son (the chooser of the restaurant
Feb. 26, 2014 New classes at Scott Clinic can improve your health With the New Year well on its way, maybe some of you are still thinking about how to follow through with those 2014 resolutions. Let the Scott Clinic help you and your family. We are introducing two new programs: Group Lifestyle Balance and 5210 Let's Go. Group Lifestyle Balance originates from the
Feb. 26, 2014 Dental tips for parents (Part two in a series of dental advice columns)The first dental visitThe American Dental Association recommends parents take children to the dentist by the child's first birthday. You can take them to a pediatric dentist or your family dentist, if they see children. In addition to checking for decay
Feb. 26, 2014 Rely on family—personal and military—during changing times Serving our great nation involves many sacrifices. For me, one of the realities I didn't consider when I joined the Air Force more than 28 years ago was the fact that my parents wouldn't be around when I retired. I was the youngest of 10 wonderful siblings who gave me unconditional love and support,
Feb. 19, 2014 Early dental care is vital A top priority for parents should be helping their children develop good oral health habits. You can help your child enjoy a lifetime of healthy smiles. A child's dental care begins before birthA baby's teeth begin to form between the third-and sixth-months of the mother's pregnancy. Good health
Feb. 19, 2014 Hydrate during winter too With the winter season in full force, our days are full of colder temperatures and low wind chills. While many people think of staying hydrated in the summer, it is often easy to forget that staying hydrated in the winter is just as important. The chilly weather brings dry air which causes our body