Due to COVID-19, effective immediately and until further notice, the Finance Customer Service Lobby will be closed. Please use the following org-boxes and instructions for any questions/issues.
Due to the possibility of Airmen being placed into Lodging immediately upon arrival, units can start the application process for inbound Airmen who might need a Gov’t Travel Card (GTC) once they arrive. To expedite this process, unit Agency Program Coordinators (APC) are authorized to initiate the Travel Card 101 training using the stand alone slides at the link below and the Statement of Understanding (SOU) via conference call. Units should advise their Airmen to use a unit mailing address and to request the card to be expedited.
Using the CITI Commercial Cards Website below, applicants will select Apply For Card, and begin the application by selecting invitational pass code. This pass code will be provided by the unit APC. After quarantine or the member has completed their temporary lodging stay (for Temporary Lodging Expense [TLE] purposes), the Travel Card 101 training and SOU must be accomplished in accordance with current policies and procedures provided below.
CITI Commercial Cards Website:
Travel Card 101 Training Slides
GTC Statement of Understanding:
PCS In-processing will be completed by filing out the PCS Fillable Packet below. Once complete, please consolidate all forms with receipts into one PDF file and email the Finance Help Line org box at 375.AMW.Finance@us.af.mil for processing.
PCS In-processing FAQ
In-processing How to Guide
PCS Fillable Packet
TLE Certification Form
Lost Receipt Form
How to annotate quarantine on PCS voucher
PCS memo example
NOTE: It is highly important that each member in-process with their unit APC. The APC’s are authorized to put members in mission critical and extend the mission critical status if it has already expired.
Please turn in a copy of the PCS memo in lieu of amendments if you were quarantined, out-processed and were prevented from leaving on time, and your household goods were picked up and delayed you from out-processing/leaving on time.
Please contact 375FSS.FORCEMANAGEMENT@us.af.mil if PCS memo in lieu of amendments is needed. Please see attached example.
A copy of this memo with PCS waiver must be turned in with all documents
Retirements and Separations Out-Processing will be completed via the Instructions and Retirement-Separations packet below. Once complete, please consolidate all forms with receipts into one PDF file and email the attachment to the Finance Help Line org box at 375.AMW.Finance@us.af.mil for processing.
NOTE: Before submitting your leave, please email the Finance Help Line org box at 375.AMW.Finance@us.af.mil for confirmation of your final leave balance. Please ensure that your Permissive and/or Terminal leave is approved by your Commander prior to submitting your completed packet.
Retirement-Separation Packet Instructions
Finance Retirement/Separation Out-Processing Packet
Civilian Employee In-Processing
New civilian employees must in-process with the Civilian Personnel Office (CPO) before in-processing with 375 CPTS Civilian Pay.
After employees in-process with their respective CPO, data will be submitted to DLA or AFPC, who in-turn, will produce a SF50 for the employee. The respective CPO will contact the supervisor to inform them the new employees SF50 is available. The SF50 is needed for new employees to receive a CAC card from the MPF. The EDIP or DoD ID number from the CAC card is needed for the unit Timekeeper to build the employees ATAAPS account.
The SF50 information also flows from DLA or AFPC to DFAS to create the employees pay record in Defense Civilian Pay System (DCPS). If there were no personnel transmission errors, then a pay record will be established in DCPS.
By NLT the 1st Thursday of the pay period, please complete and submit the following forms using the links below: Federal W4, Illinois W4, Direct Deposit Form, and AF Form 3821. Also, if applicable, provide a copy of your last LES to restore leave. Note: The AF Form 3821 will need to be filled out by the unit Resource Advisor / Resource Manager.
Please send the documents (Federal W4, State W4, Direct Deposit Form, and if necessary, last LES) in one PDF file through DOD SAFE https://safe.apps.mil/ to the 375 CPTS Civilian Pay org box at 375CPTS.FMF.CivilianPay@us.af.mil. The Passphrase will need to be sent in a separate email to the org box for technicians to access the DOD SAFE attachment. However, if you can send an encrypted email, then please send your message with these documents to our civilian pay organization box at 375CPTS.FMF.CivilianPay@us.af.mil and Courtesy Copy our Civilian Pay Personnel: email@example.com & firstname.lastname@example.org so they can add your pay information into DCPS.
Federal W4 or https://www.irs.gov/forms-pubs/about-form-w-4 then click on the current year W4
Illinois W4 or https://www2.illinois.gov/rev/forms/withholding/Documents/currentyear/il-w-4.pdf
Direct Deposit or https://www.nps.gov/aboutus/upload/Direct-Deposit-Fast-Start-Form.pdf
AF Form 3821 or https://static.e-publishing.af.mil/production/1/saf_fm/form/af3821/af3821.pdf
Civilian Employee Out-processing
Until further notice, all civilian employees who need to out process will email the Civilian Pay Out-processing Form to 375CPTS.FMF.Civilianpay@us.af.mil. If the unit Timekeeper is not available to sign off on this form, then a unit time and attendance Certifier can. If the employee has a DD Form 577 termination form, it should be sent together with the Civilian Pay Out-processing Form. Once the Finance Office verifies they have everything to clear the employee, a reply will be sent to whomever sent the email informing them that the employee has been cleared. It is still the responsibility of the Timekeepers to close the employee in ATAAPS to keep employees from being overpaid.
Civilian Pay Out-processing Form
If you are returning from deployment the first step is to file your DTS voucher. If you require assistance with your DTS deployment voucher, please reach out to your unit ODTA. Links to an ODTA listing is listed below.
NOTE: If you are eligible for FSA and have not filed, you can fill out the FSA form. Please send this form back with a copy of your orders and paid voucher to 375.AMW.Finance@us.af.mil
NOTE 2: If your deployed entitlements have not stopped then once your DTS voucher is approved, Finance will stop your entitlements.
Unit names will start with DFCSF. Please look for your specific unit at the end of the name. The majority of these unit names will be structured as 375AW, MAJCOM or Group name, and then unit.
Deployed Entitlement information
If missing Airline receipt do one of the following to retrieve the correct receipt to file with the DTS voucher:
After hour support to receive plane tickets:
Contact SATO / CTO Afterhours Emergency Number: 855-894-1692, Press 2
Then provide GTC #, DOB, DoD ID, etc.
Filing a voucher:
NOTE: If you are having trouble filing your voucher, please contact your AO/ODTA.
NOTE: Please contact your unit APC and TMO for the CBA memorandum (618-256-1201)
Cancelling an authorization:
Provides military and travel pay customer service to military members and civilian employees across United States Transportation Command, 18th Air Force, AMC Headquarters, 375th Air Mobility Wing, and 139 GSU’s.
215 Heritage Dr. Bldg P-10, Wing C
Scott AFB, IL 62225
Log in to check your GTC balance before submitting voucher
Customer service site for retired Military & Annuitants to find answers to questions
Joint Travel Regulation
Thrift Savings Plan