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Customer Service

You can now file your travel voucher from the comfort of your own work center through eFinance! Once you login and start a package, a step-by-step guide can be found under the briefings tab to walk you through the whole voucher. As this new process is rolled out, we will maintain our MWF 0900 in-processing briefings.

Customer Service and Walk-in Hours
Monday - Wednesday: 9 a.m. to 3 p.m.
Thursday: Closed
Friday: 9 a.m. to 3 p.m.
Weekends, Holidays and AMC Family Days: Closed

Virtual Sign-in
Save time and sign-in for customer service from anywhere! Appointment functionality coming soon!

How to:

  • Scan the QR code or click the link.
  • Fill out the prompts about your customer service needs.
  • Get a ticket number and receive text message updates about your place in line and estimated wait time.
  • If you need more time to get to our lobby, you can request it!

Customers unable to use in-person customer services hours may request Military, Travel or Civilian Pay assistance through the CSP. If you are having trouble accessing CSP, please reach out through the email address below and a technician will help you gain access or will work with you directly.

Military Pay:
Civilian Pay:

If sending PII information, please use DOD SAFE to submit documents to the respective email org box option above. DoD SAFE will issue you a Passphrase. Separately email this Passphrase to the chosen org box for Finance technicians to access your DOD SAFE attachments.
**Customers requesting in-person assistance outside of customer service hours must coordinate their request through their First Sergeant**
**US.AF.MIL email users who submit inquiries via the org box will have their emails kicked back for CSP input**

Helpful Links



Customer Service
Mon-Wed, Fri 9 a.m. to 3 p.m. 

Military Pay:
Civilian Pay:

215 Heritage Dr. Bldg P-10, Wing C
Scott AFB, IL 62225

Comptroller Services Portal

The Comptroller Services Portal (CSP) streamlines the customer experience and enables collaboration at the base level to ensure timely resolution. (CAC-enabled device required)