This guide contains a list of services and resources available to members of our military community. It does not provide exhaustive information about each resource. Instead, it provides just enough information for you to quickly determine what resources are available to serve your needs. You can then use the phone numbers or web links to obtain more detailed information for a particular service. The We Care link is a needs-based search engine that allows you to connect with a choice of providers. The We Care guide also serves as a referral document for commanders, community leaders, and program managers. This comprehensive listing will empower you to find what you need to be a successful and resilient member of the Air Force family. Wherever you go in AMC, there will be a We Care guide!
ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:
Alcohol and Drug Abuse Prevention and Treatment (ADAPT) – Promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, minimizing negative consequences to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment, treatment, consultation, and initiatives to prevent future alcohol or substance misuse. Preventive counseling and education can be provided to individuals or groups. Treatment services provide evidence-based substance use disorder treatment according to VA/DoD Clinical Practice Guidelines for individuals who are abusing or are dependent on alcohol and/or other substances.
Facility: 375 Medical Group, Bldg. 1530
Address: 310 West Losey Street
Intended for: Active Duty, Guard/Reserve (on AD orders). DoD Beneficiaries and Civilians can be seen for assessment on a case-by-case basis and will be referred to the network for services.
When: 0730-1630, Mon-Fri
Where: Mental Health Clinic, 2nd floor, H-Wing
Cost: FREE
Phone: (618) 256-7386
Resource Provider: ADAPT Staff
Last Updated: 10/9/2019
DRUG DEMAND REDUCTION:
Drug Demand Reduction (DDR): DDR mission is to prevent the use of illicit drugs and alcohol among military personnel, Civil Service Employees, NAF personnel, and Family Members by providing education, training and information that promotes wellness and healthy lifestyles. The Air Force zero-tolerance for illegal drugs requires random testing for active duty, civil service and NAF employees. Pre-employment testing is accomplished for those seeking to secure civil service positions, promotions, or transitioning from reservist to active duty status. Training is offered to unit members to perform duties as a collector to cover shift workers overnight. As a resource for commanders the program can provide gate and unit sweeps, probable cause, voluntary consent, “Bickle”, and commander directed testing. The program aims to create a drug free workplace and a mission ready force.
Facility: Drug Testing Clinic
Address: 310 West Losey Street, Bldg. 1529
Intended for: Active Duty, Civil Service Employees, NAF Employees, Family Members, ANG, Reservists and Pre-Employment
When: 0700-1600, Mon – Fri
Where: 375th Medical Group, Bldg. 1529, Room 116 (attached to main clinic)
Phone: (618) 256-7489; Emergencies (618) 210-5744
Resource Provider: SJA, SFS, and AFOSI
Last Updated: 02/8/2018
CHAPEL:
Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).
Facility: Chapel
Address: 320 Ward Drive, Bldg. 1620
Intended for: Anyone with an ID card, including teens, adolescents, and dependents
When: 0730-1630, Mon-Fri, on-call 24/7
Where: Chapel 1, Bldg. 1620
Phone: (618) 256-4060; for emergency services after duty hours, contact the Command Post at (618) 256-5891 and the duty chaplain will respond.
Website: http://www.scott.af.mil/Units/Chapel/; https://www.facebook.com/amcscottchapel/
Resource Provider: Chaplains
Last Updated: 3/23/2018
EMPLOYEE ASSISTANCE PROGRAM:
The Air Force Employee Assistance Program for Air Force civilian personnel (EAP) offers free confidential services to help you and your household members manage everyday challenges and work on more complex issues.
All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. The EAP provides the same services and same access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 1-866-580-9078.
Facility: Services available via phone services or via the website
Intended for: Air Force Civilians
When: Available 24/7, 365 days a year
Where: Initially via phone services and then with professional counselors face-to-face
Cost: Free
Phone: 1-866-580-9078
Website: www.afpc.af.mil/eap
Last Updated: 27 Feb 2020
MILITARY ONESOURCE:
Military OneSource - Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.
Address: http://www.militaryonesource.mil/
Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors
Phone: (800) 342-9647
Website: http://www.militaryonesource.mil/
Resource Provider: Military OneSource
Last Updated: 2/6/2018
CIVILIAN HEALTH PROMOTION SERVICES:
Civilian Health Promotion Services (CHPS) – CHPS enhances readiness, productivity, employee health and engagement of the civilian workforce to minimize personal risk of preventable injury, illness, or suicide. CHPS provides free resources to help the DoD civilian workforce maintain and improve their health and wellbeing. CHPS offers a wellness website portal, wide variety of health education classes, multiple wellness screenings (cholesterol and blood sugar, blood pressure, and body composition), wellness challenges and health awareness campaigns.
Facility: Medical Clinic
Address: 310 West Losey St.
Intended for: Federal Service Civilians on Air Mobility Command installations and Active Duty members.
When: 0700-1530
Where: 375th Medical Group, Building 1530, Rm. C109
Phone: (618) 256-4277
Website: https://www.usafwellness.com/
Last Updated: 2/19/2021
AIRMAN & FAMILY READINESS CENTER:
Airman & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.
Facility: Airman and Family Readiness Center
Address: 404 W. Martin St, Bldg. 1650, Scott AFB, IL 62225
Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.
When: 0700 – 1600, Mon-Fri. Closed on all federal holidays and AMC Family Days.
Where: A&FRC, Bldg. 1650; in unit support is also available
Phone: (618) 256-8668; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.
Website: www.scottafrc.com; Facebook: Scott AFB, Airman and Family Readiness Center
Resource Provider: A&FRC Staff
Last Updated: 2/5/2018
EQUAL OPPORTUNITY:
Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, and sexual orientation. DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.
Facility: 375th Wing Headquarters
Address: 101 Heritage Drive
Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees
Where: Bldg. P-3, Room 18, lower level
Phone: (618) 256-6581; for emergency services after duty hours contact the Command Post at (618) 256-5891.
Resource Provider: EO Specialists, EO Director
Last Updated: 3/8/2018
HEALTH PROMOTION:
Health Promotion - Cultivate a community engaged in healthy lifestyle activities to enhance mental, physical, spiritual and nutritional well-being. Deliver a variety of lifestyle programs targeting tobacco prevention/cessation, healthy weight management, nutritional fitness, physical activity, disease prevention and community partnerships that will foster a health environment for the Scott AFB community. Advise commanders based on identified needs assessment’s through data references to support the AMN (big A) appointed to them by enhancing the quality of life through proper nutrition, fitness, sleep hygiene practices and living tobacco free.
Facility: Health Promotion Clinic
Intended for: Active Duty and their eligible family members, DoD civil service, contractors, ANG, USAFR are eligible for incentive programs/classes & BOD PODs. Active Duty is eligible in addition for medical nutrition therapy by a RD, and the 8 week running clinic.
When: 0800-1630, by appointment only
Where: 375th Medical Group, 1st floor
Phone: (618) 256-7139
Website: https://www.facebook.com/scottafbhealthpromotion/
https://cs2.eis.af.mil/sites/10052/375AMDS/SGPZ/SitePages/Home.aspx
Resource Provider: Health Promotion Staff
SEXUAL ASSAULT PREVENTION AND RESPONSE OFFICE:
Sexual Assault Prevention and Response Office (SAPR) is a DoD-wide quality of life program for victims of sexual assault crimes that provides the following services:
-- Restricted Reporting: Maintains Confidentiality -- NO INVESTIGATION - Report MUST be made to SARC, healthcare provider, Chaplain, SVC or Victim Advocate ONLY
-- Unrestricted Reporting: INVESTIGATION STARTED - Whenever the sexual assault information is given to the chain of command to include immediate supervisor, 1st Sgt, commanders, OSI, Security Forces or when the victim wants to proceed to investigation
-- Assign a Victim Advocate who is trained to provide crisis intervention, information and referral of on/off base helping agency services to include support through medical and legal proceedings.
Facility: Sexual Assault Prevention and Response Office
Address: 101 Heritage Drive Ste. 15 Bldg. P-3
Intended for: Active Duty, Guard/Reserve, Dependents 18+, DoD Civilians
When: on-call 24/7
Where: Basement, Entrance along the Parade Field side of the building
Phone: Office (618) 256-4196; 24/7 Helpline (618) 256-7272
CIVILIAN PERSONNEL:
Civilian Personnel - Provides services to meet the needs of management, supervisors, and the civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.
Facility: Civilian Personnel Office
Address: 215 Heritage Drive, Bldg. P10
Intended for: Federal Service Civilians and their Supervisors
When: 0900-1530, Mon-Fri
Where: 215 Heritage Drive, Bldg. P10
Phone: (618) 256-9328
Website: www.afciviliancareers.com
Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, and sexual orientation. DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution through mediation and facilitation utilizing Alternate Dispute Resolution methods. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.
Where: Bldg. P-3, lower level
INSPECTOR GENERAL:
Inspector General (IG) – The IG ensures the concerns of all complainants and the best interests of the Air Force are addressed through objective fact-finding to enhance the discipline, readiness, and warfighting capability of the entire wing.
Facility: Inspector General Office
Address: 304 W. Birchard Street
Where: 304 W. Birchard Street
Phone: (618) 256-4744/3016
Website: http://www.scott.af.mil/Units/IG/
Resource Provider: IG Staff
Last Updated: 2/9/2018
Address: 205 E. Winters Street, Bldg. 50
Where: 205 E. Winters Street
Last Updated: 2/22/2018
MENTAL HEALTH:
Mental Health – Provides clinical care to patients in need of specialized treatment for severe psychiatric conditions. Services include evidence-based therapeutic modalities, medication management, special duty evaluations, Command Directed Evaluations (CDE), Command consultations available 24/7 and unsuitable/unfitting condition disposition. Services provided ensure a stepped-care approach to treatment by working as a team with the Behavioral Health Optimization Program (BHOP) in Primary Care as the 1st consideration for all mental health and behavioral concerns.
Intended for: Active Duty & Guard/Reserve (on AD orders)
Resource Provider: Mental Health Staff
MILITARY FAMILY COUNSELING:
Child and Youth Behavioral – Military and Family Life Counseling: Supports and augments installation Child and Youth Programs to provide private and confidential non-medical counseling service to service members, families, children and staff of Child and Youth Programs through non-medical counseling support to children and youth up to age 18 in groups or individually.
Facilities: Child Development Centers (Bldgs 1805 and 1807) and Youth Center (Bldg 4780)
Addresses: CDC Bldg 1807 (441 W. Winters),
CDC Bldg 1805 (461 W. Winters)
Youth Center (4691 Patriots Drive)
Intended for: Active Duty members, Reserve, Guard, and their eligible family members
When: Contact CYB-MFLCs for availability
Where: CYB-MFLCs are generally located in the CDCs or Youth Center. However, sessions can be conducted via Zoom, telephone or Face-to-Face. Face-to-Face sessions can take place anywhere on the installation except for the client's home.
Phone Numbers: CDC Bldg 1805 - Lakeetra Catchings, 618-830-0440
CDC Bldg 1807 - Jenifer Pittman, 618-381-0635
Youth Center - Renee Cox, 618-302-0950
For individuals or families not affiliated with a specific CYP program, they are free to contact the CYB MFLC of their choice.
Resource Provider: Military and Family Life Counselors
Last Updated: 11 June 2020
FAMILY ADVOCACY PROGRAM:
Family Advocacy Program (FAP) - Ensures appropriate triage, assessment, and management of child and adult intimate partner maltreatment referrals. Serves as a consultative resource on intimate partner abuse and child maltreatment for installation unit leadership and agencies. Services include outreach, education and prevention programs, assessment and consultation, safety planning, couples counseling, and treatment for individuals and families experiencing maltreatment.
Facility: 375th Medical Group, Bldg. 1530
Intended for: Active Duty, Guard/Reserve (on AD orders), and DoD Beneficiaries
Phone: Office: (618) 256-7203; Victim Advocate on-call 24/7: (618) 307-0980
Resource Provider: Family Advocacy Program Staff
If you or a serviceman you know is experiencing a crisis, use this confidential, toll-free crisis line (800) 273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255 or through online chat.
Airman & Family Readiness Center (A&FRC) - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, and Voting Assistance Program.
Phone: (618) 256-8668; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.
JUDGE ADVOCATE:
Judge Advocate - Licensed attorneys offer confidential consultation to active duty, dependents of active duty, retirees, dependents of retirees, and Reserve/Guard troops on orders. 375 AMW/JA attorneys assist members with self-representation; research applicable state laws; and provide advice on marriage, dissolution of marriage or divorce, child support, child custody, property distribution, and related family law matters.
Facility: Legal Office, 375th Air Mobility Wing Headquarters
Address: 101 Heritage Drive, Heritage Drive, Bldg. P3
Intended for: Active Duty members, Reserve and Guard who are on active duty and their dependents, Retired military members and their dependents. You must be receiving retirement pay to be eligible for services.
When: 0900-1000, every Tuesday and Thursday, excluding Wing training days (second Thursday of each month.
Where: Top floor of 375th AMW Headquarters Bldg. P3
Phone: (618) 256-3542
Website: http://www.scott.af.mil/Units/Judge-Advocate/
Resource Provider: Judge Advocate Staff
Last Updated: 3/6/2018
EDUCATION AND TRAINING CENTER:
Education and Training Center - Education Services offers academic advisement, college courses, funding, program guidance, and testing services to assist Airmen with meeting personal and professional higher education goals. Information and/or assistance is available for the following programs: Air Force Credentialing Opportunities On-line (AF COOL), Commissioning Programs, Air Force Virtual Education Center (AFVEC), Career Skills Program (CSP), Community College of the Air Force (CCAF), CLEP/DANTES, Military Tuition Assistance (Mil TA), Transition Assistance Program Goals, Plans and Success - Higher Education (TAP GPS – HE) Track, and Veterans Affairs Education Benefits.
Facility: Education and Training Center
Address: 404 W. Martin St, Bldg. 1650, Room 58
When: 0900 - 1530, Mon-Fri. Closed on all federal holidays, AMC Family Days, & wing training days.
Where: Education and Training Center
Phone: Office (618) 256-3327; Counselor Line (618) 256-2712
Website: https://www.375fss.com/EducationCenter.php
Resource Provider: Education Center Staff
SCHOOL LIAISON OFFICER:
School Liaison Officer - Provides answers to military children and teens concerns. Seeks to engage and educate policymakers, not-for-profit associations, concerned business interests, and other leaders about the needs of military members & their families. Consults on how to choose a school.
Address: 404 W. Martin St, Bldg. 1650
When: 0730 – 1630, Mon-Fri. Closed on all federal holidays and AMC Family Days.
Where: A&FRC, Bldg. 1650
Phone: (618) 256-9595
Resource Provider: School Liaison Officer
When: 0700-1600, Mon-Fri. Closed on all federal holidays and AMC Family Days.
Phone: (618) 256-8668; for emergency financial assistance after duty hours contact the American Red Cross, (877) 272-7337.
Last Updated: 2/7/2018
DECA:
DECA – Federal Government Agency with a wide range of career fields. DeCA encourages all prospective employees to apply for any available opportunity in the store, region, or headquarters as they expand their product knowledge, develop their skills, and enhance their value as a DeCA team member. Please apply for all Commissary jobs at https://www.usajobs.gov/
Facility: Bldg 1980
Address: 203 W. Winters Street Scott AFB
Intended for: Civilians, Dependents, and Spouses
When: Employee working hours are from 0500 – 1930, seven days a week
Where: Bldg 1980, right next to the Exchange
Cost: N/A
Phone: (618) 212-3898 ext.3301
Website: https://www.usajobs.gov/
Resource Provider: Ms. Rebecca Caruso, Store Secretary
Last Updated: 4/1/2018
EXCHANGE:
Main Exchange - Our relationship with the military goes back to 1895, when General Order No. 46 established the concept for what became the Exchange. Our job is to serve the Army and Air Force active duty servicemen and women. Wherever they are. Wherever they go. We also serve their dependents, retired military members, the Guard and Reserve.
Facility: Army & Air Force Exchange Service (the Exchange) & Exchange Facilities:
Main Exchange:
Laborer (Stockers) and Customer Experience Associates
Charley’s:
Food Service Workers
Express:
Roving Store Workers
Starbucks:
Baristas
Taco Bell:
Address: 207 W. Winters
Intended for: Military Affiliated; Active Duty, Guard/Reserve, Family Members, & dependents
When: Hours vary
Where: Exchange, next to the Commissary
Phone: (618) 744-0544
Website: www.applymyexchange.com
Resource Provider: Ms. Andrea E. Silverhorn, HR Manager
FAMILY CHILD CARE (FCC) PROVIDERS:
Family Child Care (FCC) Program - The Scott AFB FCC Program offers in-home child care in on-base or off-base affiliated homes for children ages 2 weeks to 12 years. These homes/providers are licensed, trained, inspected, and certified. The FCC Office maintains a current listing of FCC providers. FCC providers offer a variety of child care options to include weekly, hourly, young infant, evening, weekend, shift work, special events, and special needs care. Interested individuals may contact the FCC office for training and certification requirements.
Facility: Family Child Care Office
Address: 4691 Patriots Drive
Intended for: Anyone with base access
When: 0700 - 1500, Mon - Fri
Where: 200 Golf Course Road, Bldg. 386
Cost: Varies based on total family income
Phone: (618) 256-8047
Website: https://www.375fss.com/FamilyChildCare.php
Resource Provider: FCC Staff
NAF HUMAN RESOURCES OFFICE:
Non-Appropriated Fund Human Resources Office - Hires people to work in service-related businesses that provide support to the military community at military installations. The NAF website includes current job vacancies, application procedures, benefits and other information.
Facility: NAF Human Resources Office
Mailing Address: 375 FSS/FSMH, 215 Heritage Drive, Room B107, Scott AFB, IL 62225
Intended for: Anyone looking for a position, 16 years and over
When: 0800 - 1500, Mon - Fri
Where: 215 Heritage Drive, Bldg. P10, Room C100
Phone: (618) 256-3831
Website: https://www.375fss.com/NAFJobs.php
Resource Provider: NAF Employees
Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, and religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care.
Website: https://www.facebook.com/amcscottchapel/
When: 0730-1630, Mon-Fri. Closed on all federal holidays and AMC Family Days.
YOUTH PROGRAMS:
Child Development Program - The installation has two Child Development Centers (CDCs). Both CDCs offer weekly and hourly child care for children ages 6 weeks – 5 years. Hours of Parents can call or stop by either CDC to register for an immediate weekly child care spot, or place their names on a waiting list if no immediate care is available. Hourly reservations can be made up to a month in advance, as spaces are available. CDCs are certified by DoD and accredited by the National Association for the Education of Young Children.
Facility: CDCs
Address: 1807 W. Winters Street
When: 0630-1800, Mon-Fri
Where: Bldgs. 1805 and 1807
Phone: Bldg. 1805 (618) 2375/2376; Bldg. 1807 (618) 256-2669
Website: https://www.375fss.com/ChildDevCenter.php
Resource Provider: CDC Staff
Youth Center - The School Age Program (SAP) offers before/after school child care and a Summer Camp for children ages 5-12 years. Members ages 9-17 can use the Open Recreation Program to engage in a variety of activities of their choosing. We offer Club YiPee one Friday per month to children ages 5-8. The Youth Program is DoD certified and nationally accredited by the Council on Accreditation (COA).
Facility: Youth Center
Where: Youth Center, Bldg. 4780 in Patriots Landing Housing Area, across from Scott Elementary School
Phone: (618) 256-5139
Website: https://www.375fss.com/YouthCenter.php
Resource Provider: Youth Center Staff
Family Child Care (FCC) Program - The Scott AFB FCC Program offers in-home child care in on-base or off-base affiliated homes for children ages 2 weeks to 12 years. These homes/providers are licensed, trained, inspected, and certified. The FCC Office maintains a current listing of FCC providers. FCC providers offer a variety of child care options to include weekly, hourly, young infant, evening, weekend, shift work, special events, and special needs care. Programs supported include AF FCC Subsidy, Extended Duty Care, Returning Home Care, Child Care for PCS, Home Community Cared, and Child Care for Volunteers.
Facility: In-home child care on-base and off-base homes
Phone: FCC Office (618) 256-8047
Resource Provider: FCC Providers
Additional child care options/services can be found at:
https://www.375fss.com/youthCenter/pdf/SCOTT_AFB_CHILD_CARE_RESOURCES.pdf
KEY SPOUSE PROGRAM:
Key Spouse Program is an official unit/family program designed to enhance readiness and establish a sense of Air Force community. It is a commander’s program that promotes partnerships with unit leadership, volunteer Key Spouses appointed by the commander, families, the Airman & Family Readiness Center and other community and helping agencies. The program has been standardized across the Air Force to address the needs of all military families with special emphasis on support to families across the deployment cycle.
Intended for: Service members and their families
Phone: (618) 256-8668
AIR FORCE AID SOCIETY:
Air Force Aid Society (AFAS) - Provides world-wide emergency assistance to Airmen and their eligible family members to meet immediate needs in an emergency situation. AFAS provides interest-free loans and grants based on the individual situation for needs such as: emergency travel, child care/respite, vehicle repair/payment, medical/dental, moving costs, funeral expenses, utilities, and basis living expenses. Falcon loans up to $750 without First Sergeant or Commander approval.
Intended for: Active Duty members and eligible family members
Cost: Interest free loans and grants (on a case by case basis)
Website: www.scottafrc.com
Health Promotion - Cultivate a community engaged in healthy lifestyle activities to enhance mental, physical, spiritual and nutritional well-being. Deliver a variety of lifestyle programs targeting tobacco prevention/cessation, healthy weight management, nutritional fitness, physical activity, disease prevention and community partnerships that will foster a health environment for the base community. Provide education and programs to enhance the quality of life through proper nutrition, fitness, sleep hygiene practices and living tobacco free.
Intended for: Active Duty, Beneficiaries, Civil Service, Contractors; ANG, USAFR are eligible for incentive programs/classes & BOD PODs.
Where: Health Promotion Clinic, 1st floor
Website: https://www.facebook.com/scotthawc/
Where: 375th Medical Group, Building 1530, 1st floor
Phone: (618) 256-7836
Website: https://afmcwellness.com/
Resource Provider: Federal Occupational Health
GUARD:
Airman & Family Readiness Program - The focus of A&FRP at all levels is to provide consultation services to Senior Leaders and Commanders, while assisting them in developing and executing policies, programs and processes which enhance individual, family and community readiness, resiliency and quality of life. The mission is to provide targeted Airmen and Family support through the following core service areas: Personal and Family Readiness, AFPAAS Case Management, Transition Assistance, Employment Assistance, Relocation Assistance, Volunteer Resources, Personal Financial Readiness, Personal and Work Life services, Deployment support, and Information, Referral, and Follow-up.
Facility: Bldg. 5000, Room 117
Address: 126 Air Guard Way, Bldg. 5000, Rm 117
Intended for: AFRPM primarily serves DoD Guard and DoD civilians, and their eligible family members.
When: 0700-1630, Mon-Fri. Closed on all Federal holidays and 126 ARW Down Days; available during UTA weekends, from 0700 – 1630.
Phone: (618) 222-5784, DSN 760-5784; for emergency assistance after duty hours, contact the American Red Cross, (877) 272-7337
Last Updated: 2/8/2018
HELPFUL CONTACT NUMBERS
126th Guard Family Readiness and Support office
(618) 222-5784
375th Medical Group
(618) 256-WELL
126th Command Section
(618) 222-5770
Airman & Family Readiness (A&FR) (126th)
Alcohol & Drug Abuse Prevention and Treatment (ADAPT)
(618) 256-7080
Medical Group Public Health (126th)
(618) 256-7583
Medical Group Medical Readiness (126th)
(618) 256-2974
*Medical Group PHA Scheduling (126th)
(618) 256-7595
Call for Help Hotline
(618) 397-0975
Retention/Career Assistance Advisor (126th)
(618) 222-5705
ID Cards/DEERS (126th)
(618) 222-5708
*Chaplain (126th)
(618) 222-5752
Child Abuse Hotline
(800) 25-ABUSE
Director of Psychological Health
(618) 256-7585
Domestic Violence (Crisis Line)
(618) 235-0892
Education & Training (126th)
(618) 222-5725
*Equal Opportunity (126th)
(618) 222-5765
Family Child Care
(618) 256-8047
Finance Office (126th)
(618) 222-5868
*Legal Office (126th)
(618) 222-5754
Medical Group (126th)
(618) 256-7590
Medical Squadron (126th)
Red Cross
(618) 256-1855
Safety (126th)
(618) 222-5780
Security Forces Squadron (SFS) (126th)
(618) 256-6223
St Elizabeth’s Emergency Room
(618) 234-2120
* Denotes availability on UTA weekends only
MEDICAL GROUP:
375th Medical Group provides health services for more than 23,000 beneficiaries including 1,000 aeromedical patients. The Group is accredited by The Joint Commission, Accreditation Council for Graduate Medical Education, American Dental Association, and College of American Pathologists and has affiliations with the American Hospital Association, and American Medical Association. For any care that your primary care manager does not provide, such as urgent, routine, preventative, mental health, and specialty care, you will need a referral from your PCM.
Facility: Scott AFB Clinic
Intended for: Active Duty, Guard/Reserve, and DoD Beneficiaries
Where: 375th Medical Group, Bldg. 1530
Phone: Appointments: (618) 256-WELL (9355); (866) MTF-APPT (683-2278)
Website: http://www.airforcemedicine.af.mil/MTF/Scott/Make-An-Appointment/
Resource Provider: Medical Staff
PATIENT ADVOCATE:
Patient Advocate: Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate.
Phone: (618) 256-7374
Website: http://www.airforcemedicine.af.mil/MTF/Scott/Contact-Us/
Resource Provider: Patient Advocate
HOUSING:
Scott Family Housing – Managed by Hunt Companies, a national real estate service leader. It is located at Scott Air Force Base and within the St. Louis Metropolitan Area; Scott Family Housing is made up of six distinct, vibrant communities encompassing 1,595 traditional, duplex, and four-plex homes.
Facility: Scott Family Housing
Address: 4570 George Washington Drive
Intended for: Geographical Bachelor, Active Duty with and without Dependents, Reserve, Guard, Retired Military, DoD Federal Employee
When: 0800-1800, Mon-Fri; Mar 3rd-Sep 29th Saturday Hours: 0800 - 1700
Where: Patriots Landing Housing
Cost: Rent cost is generally dependent on the BAH rate for the senior ranking military member in the home minus the Utility Allowance (when enacted). BAH is based on rank, dependent status, and duty assignment by zip code.
Phone: (618) 746-4919; (888) 559-6983 / Fax: (618) 746-4910
Website: http://www.scottfamilyhousing.com/
Resource Provider: Resident Service Specialist
Judge Advocate - Provide world-class legal services, products, and command-driven advice to the Scott AFB community through sustainable excellence and innovative legal initiatives.
Facility: 375th Air Mobility Wing Headquarters
Address: 101 Heritage Drive, Bldg. P3
When: Wills: Wed by appointment
Legal Assistance Walk-In Hours: Tue and Thu, 0900 - 1000
Notaries and Powers of Attorney Walk-In Hours: Mon - Fri, 0900 - 1500
AREA DEFENSE COUNSEL:
Area Defense Counsel - The Area Defense Counsel provides confidential, independent legal representation for service members who are facing adverse administrative actions or are suspected of committing an offense under the Uniform Code of Military Justice. The Area Defense Counsel falls outside the chain of command for the wing, and therefore retains independence in the representation of service members.
The ADC's prime responsibility is to zealously and ethically represent clients during adverse military actions such
- Courts-martial and Article 32 hearings
- Article 15 actions
- Administrative discharge and Demotion actions
- Denial of Reenlistment
- Referral EPRs/OPRs
- Suspect Rights Advisements
- Line of Duty Investigations
- Reports of Survey
- LOCs, LOAs, and LORs
- UIF entries and control rosters
- Any other adverse actions in which counsel for an individual is required or authorized
Facility: Area Defense Counsel
Address: 200 Heritage Drive, Bldg. P7
Intended for: Air Force members only. Sister services must contact the nearest servicing base for presentation. Army – Fort Leonard Wood: (573) 596-0628; Marines, Navy, and Coast Guard – Great Lakes Naval Center: (847) 688-4753
When: 0730-1630, Mon-Fri, by appointment
Where: Small building on the corner across from the Parade Field
Phone: (618) 256-3246
Website: http://www.scott.af.mil/Units/Area-Defense-Counsel/
Resource Provider: Area Defense Counsel Staff
SPECIAL VICTIMS’ COUNSEL:
Special Victims’ Counsel (SVC) - The Special Victims’ Counsel (SVC) team works with sexual assault victims by vigorously defending your rights to privacy, respect, and confidentiality. Your SVC will work directly with the Sexual Assault Response Coordinators (SARCs) to provide advice, assistance, and advocacy throughout your military justice process.
- The SVC represents YOU & YOU alone
- Provides confidential advice
- Protects YOUR rights/interests
- Offers YOU Legal Assistance
- Advises YOU on legal process
- Attends interviews with YOU
- Advocates for YOUR concerns
- Appears with YOU in court
- The SVC is Independent: We are NOT in Wing Chain of Command
Facility: Special Victims’ Counsel Office
Address: 101 Heritage Drive Ste. 6/8, Bldg. P-3
Intended for: Active Duty, Reserve, dependents & dependent minors, DoD civilians
When: 24/7
Phone: (618) 229-1670; Duty Hours: SVC Office: (618) 256-4891/ (618) 229-1670. After Hours: The SVC can be reached after hours via cell phone (202) 308-0497. However, this IS NOT an emergency assistance line. In the event of an emergency situation related to a sexual assault, the 24/7 SAPR Hotline should be utilized at (618) 256-7272.
RESERVE:
Airman & Family Readiness Office - The focus of A&FRO at all levels is to provide consultation services to Senior Leaders and Commanders, while assisting them in developing and executing policies, programs and processes which enhance individual, family and community readiness, resiliency and quality of life. The mission is to provide targeted Airmen and Family support through the following core service areas: Personal and Family Readiness, AFPAAS Case Management, Transition Assistance, Employment Assistance, Relocation Assistance, Volunteer Resources, Personal Financial Readiness, Personal and Work Life services, Deployment support, and Information, Referral, and Follow-up.
Facility: Bldg. 3650, Room 135
Address: 2400 East Drive
Intended for: Primarily serves AF Reserve members, Civilian employees, and their eligible family members
When: 0630-1500, Mon-Fri, 0700-1600 UTA weekends. Closed on all Federal holidays
Phone: (618) 229-7556, DSN: 779-7556
932nd Command Section
(618) 229-7000
Airman & Family Readiness (A&FR) (932nd)
(618) 229-7556
Aerospace Medicine Squadron (AMDS) (932nd)
(618) 229-5267
Aeromedical Staging Squadron (ASTS) (932nd)
(618) 229-7210
Career Assistance Advisor (932nd)
(618) 229-7516
*Chaplain (932nd)
(618) 229-7017
(618) 229-7492
Education & Training (932nd)
(618) 229-7070
*Equal Opportunity (932nd)
(618) 229-7016
Finance Office (932nd)
(618) 229-7008
*Legal Office (932nd)
(618) 229-7018
Medical Group (932nd)
(618) 229-7200
Medical Squadron (932nd)
(618) 229-7221
Safety (932nd)
(618) 229-7022
Security Forces Squadron (SFS) (932nd)
(618) 229-7578
SAFETY:
Safety - Educate, promote, and enhance the safety, health, and welfare of personnel; perform worksite surveys of industrial/administrative activities for both military and civilian employees; report unsafe, unhealthy, or hazardous working conditions; manage and develop occupational safety, health and risk management policy, procedures, standards, and objectives for implementation of the Air Force Mishap Prevention Program within the installation as a whole. Year-round safety focus--special emphasis on the "Critical Days of Summer."
When: 0730 – 1630, Mon-Fri
Where: Basement, P3
Phone: (618) 256-6311
Resource Provider: Safety Office Staff
Family Advocacy Program (FAP) – Ensures appropriate triage, assessment, and management of child and adult intimate partner maltreatment referrals. Serves as a consultative resource on intimate partner abuse and child maltreatment for installation unit leadership and agencies. Services include outreach, education and prevention programs, assessment and consultation, safety planning, couples counseling, and treatment for individuals and families experiencing maltreatment.
-- Restricted Reporting: Maintains Confidentiality -- NO INVESTIGATION - Report MUST be made to SARC, healthcare provider, Chaplain, SVC or Victim Advocate ONLY.
-- Unrestricted Reporting: INITIATES INVESTIGATION - Whenever the sexual assault information is given to mandatory reporters (chain of command to include immediate supervisor, 1st Sgt, commanders, OSI, Security Forces) or when the victim wants to proceed to investigation.
Resource Provider: SARC, Victim Advocate
Last Updated: 2/12/2018
Special Victims’ Counsel (SVC) - The Special Victims’ Counsel (SVC) team works with sexual assault victims by vigorously defending their rights to privacy, respect, and confidentiality. The SVC will work directly with the Sexual Assault Response Coordinators (SARCs) to provide advice, assistance, and advocacy throughout the military justice process.
- Protects rights/interests
- Offers Legal Assistance
- Advises on legal process
- Attends interviews
- Advocates for client concerns
- Appears with client in court
- The SVC Chain of Command is not at Scott AFB; directly reports to Washington D.C.
Address: 101 Heritage Drive Ste. 6/8, Bldg. P3
Where: Basement of Bldg. P3, entrance along the Parade Field side of the building
Resource Provider: Special Victim Counsel
RECHARGE FOR RESILIENCY (R4R):
Recharge for Resiliency (R4R): R4R encompasses the following key resiliency target audiences: the Single Airman Programming Initiative (SAIP, RecOn, and Deployed Affected Programming (DAP)). These resiliency programs target specific audiences and provide needed support for Airmen and their families. SAIP ‐ Provides resources that foster a strong culture, mission and sense of community among single Airmen. RecOn ‐ Provides resources for outdoor centric, high adrenaline, stress reduction and is only available through FSS Outdoor Recreation Centers. Deployed Affected Programming ‐ Provides resources targeting deployed‐affected, and dependent‐restricted Air Force installation assigned service members and their families, providing relief from the challenges of deployment.
Facility: Outdoor Recreation
Address: 3176 East Drive
Intended for: For more information on eligibility for SAIP, Rec On, and DEP then please contact Outdoor Recreation.
When: 0800-1630 M-F Winter Season, 0800-1630 M-F & Sat 0800-1200 Summer Season
Where: Bldg 3176
Cost: Varies
Phone: (618) 256-2067
Website: https://www.facebook.com/ScottODR; https://www.375fss.com/OutdoorRec.php
Resource Provider: ODR Staff
SINGLE AIRMAN INITIATIVE:
Single Airman Programming Initiative- Single Airman Programming Initiative Recharge for Resiliency (R4R) is the capstone for resiliency programming across the Air Force for FSS MWR activities. SAPI ‐ Provides resources that foster a strong culture, mission and sense of community among single Airmen.
EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP-FS):
EFMP-FS - Provides support services for all members of Team Scott that have a family member with special needs. We provide resources both on and off the installation as well as Educational Opportunities, Special Events, Sporting Activities (Special Olympics), Camps, Social Opportunities, Crisis Assistance/Support, Employment, Family Assistance, Relocation Assistance, Separation/Deployment Support, Single Airmen, Special Needs, Transition Assistance and Volunteer Opportunities.
Respite Care - The Air Force has partnered with Child Care Aware of America to offer respite care to families with children enrolled in EFMP with moderate or severe special needs. Respite care hours vary between 8-20 per month based on the Airman’s status and the EFM’s condition. Respite care is free to eligible families. Sibling’s care is also available at no cost.
Website: www.scottafrc.com; https://www.facebook.com/SCOTTEFMP/
Resource Provider: Family Support Specialist
EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP-MEDICAL):
EFMP-Medical - Assistance and services to family members with special medical or educational needs, to include spouses, children and dependent adults who require special medical services for a chronic condition; requires ongoing services from a medical specialist, have significant behavioral health concerns, and receive early intervention or special education services through an individualized education program or individualized family service plan.
For medical referrals, please contact your Primary Care Manager. For care coordination or case management, contact your Case Management Team at (618) 256-7684.
Intended for: Service members and their eligible family members
Where: 4th Floor "A" Wing
Phone: (618) 256-5102
Website: http://www.airforcemedicine.af.mil/MTF/Scott/Clinics-Services/
Resource Provider: Special Needs Coordinator
If you or a service member you know is experiencing a crisis, use this confidential, toll-free crisis line 1-800-273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255, or through online chat.
RED CROSS:
Red Cross - The Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service. The American Red Cross office at Scott AFB Force Base holds safety classes such as CPR and First Aid as well as many volunteer programs. It also provides financial assistance and critical support in time of need and life-changing events. The Red Cross assists in contacting active duty military if needed in the event of death, emergency illness, critical accident, or birth of a new child. The service member’s unit commander then decides if leave needs to be granted for the service member to return home.
Facility: Red Cross Office
Address: 411 POW MIA Drive
Intended for: Military members, Veterans, and their dependents
When: 0830-1630, Mon-Fri
Where: Red Cross Bldg. 21
Phone: (618) 256-1855; for emergencies call (314) 516-2800
Website: http://www.redcross.org/
Resource Provider: Red Cross Staff
Chapel – The Chapel has many volunteer opportunities. Please call or stop by the Chapel during duty hours to find out how you can volunteer.
Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, and religious services (worship services, weddings, funerals, memorials, religious observances) and all spiritual care.
MILITARY FAMILY LIFE COUNSELOR:
Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.
Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.
Phone: Adult Counselor (618) 381-5400; Child Counselors (618) 302-0950 / (618) 830-0440
Resource Provider: Military Family Life Counselors
Please contact the Community Support Coordinator, Rachelle Amado, 375 AMW/CVB, (618) 256-4353, rachelle.amado.1@us.af.mil for any updates/changes, or questions.