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DEERS and ID card information

Posted 3/9/2011   Updated 3/9/2011 Email story   Print story

    


by 375th Force Support Squadron
375th AMW


3/9/2011 - SCOTT AIR FORCE BASE,  -- The 375th Force Support Squadron Defense Enrollment Eligibility Reporting System and identification card office is open Monday through Friday 7:30 a.m. to 4:30 p.m. The office can be reached at 256-8897 or via e-mail at 375FSS.CustomerService@scott.af.mil. The following outlines the proper procedures for obtaining a new ID card, adding a dependent to DEERS or to extending TRICARE benefits for college students.
 
Military Dependent ID card - If your dependent's ID card is going to expire, the following options exist for reissuance: sponsor must be present, a signed DD Form 1172 by sponsor and customer service representative or a valid special power of attorney, expired military ID and second form of ID.

Adding Spouse to DEERS - As soon as the sponsor's marital status has changed, they are required to bring in their spouse to be added to DEERS to start receiving benefits. The following documents are required: certified or original marriage certificate, spouse's original birth certificate, valid federal or state photo id (i.e. drivers license, state ID or valid passport) and social security card.

Adding Newborn to DEERS
- Sponsor will need to bring the original marriage certificate, hospital proof of birth or birth certificate and social security card (if applicable) within 60 days of birth. For an unmarried male sponsor's child to be added in DEERS, the following documents is needed: acknowledge of paternity or court document providing paternity (this must be from the state where the child is born), original birth certificate and social security card.

TRICARE for College Students - To extend TRICARE/DEERS benefits beyond your child's 21st birthday, the following documents are required: Letter from the College Registrar stating Name of Student, estimated graduation date, and that the student is Full Time; two valid State/Federal forms of ID (one being a photo ID); and Sponsor must be present or a Special Power of Attorney must be provided.



tabComments
2/13/2014 4:47:15 PM ET
This information has not been updated since since 392011. You are not open on Thursdays because you were closed for training today when I was there. As stated above this is less than satisfactory customer service.
Captain WILBUR L. CUNNINGHAM, United States
 
10/14/2013 10:23:18 AM ET
Your web page does not include the area code with your phone no. I was not able to speak to a person who could answer my questions. Your recorded instructions say do not leave a VM and then there is a contradictory msg that says leave a msg after the beep. Which is it
SMSgt Winheim Ret, St. Louis MO
 
6/24/2013 9:51:36 AM ET
Nobody answers the phone and the recorded message states they will respond in 5 days. All I want is to make an appointment for a dependent ID card. I looked at the Scott AFB Web Page and couldn't find a link. You shouldn't have to wait a week for somenone to respond when all you want is an appointment. This is less than satisfactory customer service.
John Lundeby, HQ AMC
 
4/8/2013 3:31:34 PM ET
No way to call or get in touch by phone to see about renewal on ID. No one will answer calls
Tsgt. Queen, Leadwood Mo
 
9/24/2012 3:08:08 PM ET
Appointment info Walk-in Have had many issues with getting cut off on the phone andor nobody answering.
King, Scott Air Focre Base
 
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