An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

We want to hear from you

  • Published
  • By Maj. Tim Sites
  • 375th Services Squadron commander
SCOTT AIR FORCE BASE, Ill. --  Your 375th Services Squadron consists of more than 500 professionals, dedicated to taking care of recreation, fitness and other needs of you and your family. Most of our professionals are in front line customer service jobs; these are the people you interact with every day at Prontos Pizza, the Fitness Centers, the Child Development Centers and more than a dozen other base facilities. All day and at all hours of the evening, dedicated Services Airmen, civilians and contractors greet you and take care of your needs with a smile. 
Although we hope every Services experience is a good one, we also recognize there is always room for improvement. Your feedback is important and we want to hear from you right away in order to correct or improve anything that needs attention. Likewise, let us know what we're doing well and share your positive experiences with us so we can recognize and promote top notch performance. 

Here are a few ways you can provide feedback: the first avenue you have, and the one appropriate in most cases, is to let the duty manager know about your problem. Often, the problem can be resolved on the spot. If you don't want to talk to the manager or don't have time, every facility has customer comment cards. If you give your name and phone number, the manager or flight chief will respond promptly. We take pride in meeting customer expectations -- it's extremely important to every Services professional!
Another option is the Interactive Customer Evaluation website. It's a DoD-sponsored program that allows customers to give feedback on a variety of different functions on base, including Services activities. The site can be accessed at http://ice.disa.mil/. We hope you'll agree that our employees do a great job and invite you to share your Services experience by visiting the website. 

If you have a problem that you can't seem to get resolved, or needs special attention, please let me know. I can be reached at timothy.sites@scott.af.mil. 

Obviously, we may not always be able to meet every need or solve every problem. Just like all organizations, funding reductions, Services guidance and Air Force instructions often limit what we can do. However, we're happy to take your suggestions and provide advocacy for smart changes in those situations. You have my commitment that we will do everything we can to help. 

Finally, feedback is not just about telling us about areas we need to improve. It's also important to help us recognize those who give good customer service. Many of you have seen our "Giraffe Award" winner in our monthly magazine. This award recognizes someone from my squadron who has stuck their neck out to give outstanding customer service. If you receive Services customer support that rises to that level, please let me know. That person might just be our next "Giraffe" winner!