Super September and other kudos! Published Aug. 24, 2011 By Col. Mike Hornitschek 375th Air Mobility Wing commander Scott Air Force Base, Ill. -- It's been an incredible couple of weeks leading up to the Combined Unit Inspection and it has been an intense week for all of us. It kicked off Sunday evening with the arrival of the Inspector General team from Air Mobility Command and has been going strong all week! We're not done yet, so I'll reserve my comments about the inspection until next week when we receive our ratings and outbrief from the IG team. After all of our labors, I know many of us will be looking forward to the Labor Day weekend to be with family and friends and to just regroup before we head into another month that will be full of activities for Team Scott. On our scope in September will be two 9/11 remembrance ceremonies--an AMC retreat on Sept. 9 and then on Sept. 11, there will be a walk/run followed by an acceptance ceremony of a piece of the World Trade Center that will become part of a permanent 9/11 display on base. Details about both of these events will be posted in the coming weeks. It's hard to believe it's been 10 years since that day, and we'll join the nation in remembering the fallen, those still serving in harms' way, and the contributions of Team Scott to the nation's response effort over the last decade. We'll then celebrate the 64th birthday of our Air Force with an Air Force Ball on Sept. 17 at the Club. It promises to be a great event as we hear from an amazing "American Airmen"--Staff Sgt. Alex Eudy, a special forces team member and wounded warrior, and hear music by the USAF Band of Mid-America's Starlifter ensemble. The committee has been working long and hard to present a showcase event, the deadline to sign up is Sept. 7 and more than half of the 375 seats available are already reserved. Following the Ball, we'll honor our retired members with an appreciation day full of good food, informative classes and camaraderie. We have much to thank these men and women for, and are in awe of how they continue to give back to our military family through their volunteerism, mentorship and participation in base and community events. Thank you for all that you do! We'll honor them Sept. 24 at the Scott Club. Meanwhile, we've had several members of our team who have provided outstanding customer service and Wingman support. The following people were recognized in my most recent commander's call: Customer Service Senior Airman Joseph Falco, 375th AMW Public Affairs, was praised for his assistance in creating a video on wing personnel interactions with the IG inspectors in preparation for the CUI. With extraordinary patience he cut, inserted and re-shot things that needed to be changed without complaint and even provided technical and expert advice. His efforts not only provided the wing with an exceptional product but he also completed it a day ahead of schedule. Senior Airman Cassandra Darling, 375th Medical Support Squadron, helped a patient who reported to the reception desk stating that she had run out of her medications and needed to be seen right away to get a refill. The receptionist looked up her information and realized that the patient still had a refill remaining on her last prescription. She contacted the pharmacy and talked to Darling. Darling verified that the patient did have one refill left and promptly filled the prescription in the main pharmacy guaranteeing the patient could pick-up her prescription that day and not miss any doses. According to the receptionist, "The whole encounter put a smile on my face which I am sure radiated to the patients I encountered after that phone call. She is definitely an example to be followed." Natalie Jackson, 375th Force Support Squadron, has taken customer service to a whole new level. A prime example of her customer service is coordinating with six different offices at the Medical Group to hold a public forum for families who have special needs so they could get all of the questions answered about services for their family member. In another situation she was able to assist a reserve member to delay a deployment which allowed him to travel with his wife to adopt a child with special needs and start the bonding process. She is quick to respond to inquiries from special needs parents, researching and providing the info they need. Her superior customer service has earned positive feedback such as "it is good to encounter folks who so obviously care about doing their job well." Wingman: Senior Master Sgt. Clayton Miller, 375th Dental Squadron, provided excellent wingmanship to an Airman in need. He noticed that an Airman in the squadron was having car problems. He promptly stopped and immediately helped him jump start his car. While talking with this Airman, Miller found out this Airman was moving on base and offered to help. He helped move him and his wife into base housing. Lastly, he helped this Airman move his second car that was stuck in the commissary parking lot. Miller had his wife bring one of their own car batteries and was able to get their second car working for them. Miller's' dedication, vigilance, and wingman spirit sets the example for other Airmen to follow. Ms. Darcy Lilley, Air Mobility Command, provided support for a co-worker during a family passing. She drove the co-worker to the airport, and found someone to take care of her cat and home while she was away. Most importantly she provided emotional support by emailing and calling her every day to check on her, and then assumed all of the co-worker's office responsibilities during her absence to allow her to fully concentrate on family. For the funeral, Lilley shipped the co-worker's service dress to South Carolina. Upon the return, Lilley left casserole in her fridge and flowers on the coffee table. We should all hope for a wingman like her. These men and women reflect what is happening every day at Scott AFB. It's truly an honor to work with so many people who cheerfully serve and give of themselves in official and unofficial capacities. They all help to put the family in "Air Force family." Thank you all for your tremendous work and effort!