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Burst pipe in base’s busiest building prompts relocations during repairs

  • Published
  • By Senior Airman Violette Hosack
  • 375th Air Mobility Wing Public Affairs
SCOTT AIR FORCE BASE, Ill. --  

A recent pipe burst on Jan. 26 at Scott’s customer-service nerve center sent occupants to temporary new homes until repairs are made and normal operations can resume, tentatively set for March.

The incident occurred following a weekend of abnormally low freezing temperatures during Winter Storm Fern, and caused flooding in multiple sections, including key financial and personnel customer service functions.  

Damage in Building P-10.

Courtesy Photo of Building P-10 following a pipe burst caused by freezing temperatures. U.S. Airmen from the 375th Civil Engineer Squadron and Safety responded to assess damages and begin repairs.
Photo Details / Download Hi-Res

Upon discovering the damage, immediate actions were taken to ensure personnel safety and mitigate any further damage to the facility.  Repair efforts are ongoing and include water extraction, debris cleanup, drywall replacement, ceiling grid and tile replacement, flooring repairs, and mold prevention measures. The current repair period is estimated to be concluded by the end of March, with occupants returning on a room-by-room basis as work is finished.

Located in building P-10, a main hub for thousands of customers, the finance teams found a new home in the 12th Air Task Force building, while the Personal Property Office and the Military Personnel Flight initiated teleworking while they searched for other locations to operate from.

Maj. Garret Bauer, 375th Comptroller Squadron director of operations, praised senior leaders for their quick response and “engagement which was critical” along with the generosity of the 12th ATF in offering up the space for use 

Damage in Building P-10.

Courtesy Photo of Building P-10 following a pipe burst caused by freezing temperatures. U.S. Airmen from the 375th Civil Engineer Squadron and Safety responded to assess damages and begin repairs.
Photo Details / Download Hi-Res

Additionally, Maj. Nathan Jones, 375th Civil Engineer Squadron director of operations, explained “that the great relationship between the SABER contractor, the 375th Contracting Squadron, and the civil engineers prevented further damage to the facility. It also enabled the installation’s organic engineer forces to focus on snow removal and various other repairs across Scott AFB.”

The quick response to prevent further damage to the building, along with in-house and contracted remedial actions is just one example of how of Team Scott came together to keep the mission moving during an unexpected event, said Col. Sean Burke, 375th Air Mobility Wing deputy commander.

"This event was a clear demonstration of our core strength at Team Scott: our people. The seamless collaboration between our civil engineers, contracting squadron, and every affected unit ensured we could continue our critical support mission for the base community with minimal disruption. It’s a powerful testament to our team’s resilience and unwavering commitment to one another and to those we serve. When we talk about teamwork and mission focus, this is exactly what it looks like,” he said.

Adjusted hours and locations for relocated services are as follows:

Finance Office -  The finance office is temporarily relocating to the ATF building located at 505 South Dr. until further notice. Hours will remain the same for in-person customer services: Monday through Wednesday from 9 a.m. to 3 p.m. and Fridays from 9 a.m. to 2 p.m.  If there are any questions or concerns, please submit a CSP ticket at the Customer Service Portal  

Personal Property Office -  The Personal Property Office has shifted to full telework and in‑person visits are suspended until further notice.  For assistance, send an e-mail to 375LRS.ScottAFB.PersonalProperty@us.af.mil

ID Cards/DEERS & Passports -  Available in Building P10 – No Public Restrooms: Monday, Tuesday and Friday from 8:00 a.m. to 12:00 p.m. walk-Ins, Wednesdays from 8:00 a.m. to 3:30 p.m. walk-Ins. The MPF is closed Thursday for training. Schedule an Appointment - https://idco.dmdc.osd.mil/idco/locator

Force Management and Career Development -  Please submit inquiries in the MPF Customer Portal - https://usaf.dps.mil/teams/MPFPortal/375fsscp. Very limited In-Person services available. For emergencies, please contact 375fss.fsp.customerportal@us.af.mil