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Technical problems halt AMC travel pay

  • Published
  • By Air Mobility Command Financial Management
SCOTT AIR FORCE BASE, Ill. --  During the week of May 4 -8, as migration of the Air Force Material Command workload to the Air Force Financial Services Center was taking place, AFFSC encountered a significant technical problem that resulted in an immediate halt to all travel and military pay processing.

For Air Mobility Command-serviced members, only travel voucher processing is impacted as AMC is one of only two commands with responsibility for processing military pay documents. Other commands transferred both travel and military pay functions.

According to Air Mobility Command's Financial Management leadership, the cause is technically complex. However, the Defense Information Systems Agency and Secretary of the Air Force Office of Warfighting Integration and Chief Information Officer experts have stated they believe this problem emerged as AFFSC reached its capacity on the number of concurrent users, while completely filling out the library storage capacity.

As soon as problems were noticed, several agencies began working to straighten out these issues. Collaboration included numerous teleconferences between all Air Force comptrollers and senior leaders.

As of May 11, a fix has not been found. However, it is being worked with utmost urgency and will continue to be until a resolution is found.

The Vice Chief of Staff of the Air Force was briefed on this issue May 8.

Air Mobility Command Financial Management is working closely with AFFSC to develop a temporary set of work around procedures that should allow for a limited set of documents, including TDY advances, accrual payments for deployed members, and other specific payments, to be transferred to AFFSC to be processed as the system will allow.

Additionally, procedures have been set up for high priority cases.

These types of procedures have been sent to wings for implementation starting May 11 and will continue until the issues are resolved.

One benefit is AMC has much experience with the proposed workaround process, which allowed wings to begin sending their appropriate documents to AFFSC first thing in the morning on May 11.

AMC wings began transferring their travel voucher processing function to AFFSC in February and March of 2008.

For more information or for any questions, contact the Scott finance office at 256-1851.