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News > Scott Exchange shoppers can dialog directly with manager
Scott Exchange shoppers can dialog directly with manager

Posted 3/23/2011   Updated 3/23/2011 Email story   Print story


by Army and Air Force Exchange Service Public Affairs

3/23/2011 - SCOTT AIR FORCE BASE, Ill.  -- Customer feedback plays an instrumental role in the Scott Exchange's ability to provide great service while improving the overall shopping experience. Military patrons can play a part in this process by meeting Scott Exchange managers to discuss daily operations and areas of improvement.

"Meet the Manager" is a program in which store and general managers are available to discuss Scott Exchange operations with shoppers. The program seeks to gather information on products, services and any problems experienced.

One of the program's goals is to reduce the time and effort spent on processes while setting reasonable expectations. In order to meet the continuing demand for the best products and services, Scott Exchange managers are eager to engage in one-on-one communication with those they serve.

"By placing a greater emphasis on customer feedback, we can work with shoppers to deliver a stronger benefit for all," said the Exchange's General Manager Lawrence E. Simmons, Jr. "We want the best for our customers at Scott, and that starts with knowing their wants and need. The only way to do that is to proactively reach out and listen to community concerns."

All feedback and information gathered during "Meet the Manager" discussions is sent back to Exchange headquarters in Dallas and evaluated for possible future programs and execution.

A booth or area for discussion is designated at the front of all Exchange locations periodically in order for customers to easily recognize where to go to meet with various managers. Prior to the event, signs are posted in-store to alert shoppers when their next session will occur. The next event is scheduled for April 15 from 11 a.m. to 1 p.m. at the Scott Exchange located at Bldg 1981 .

Authorized patrons can contact the Scott Exchange for more information and additional details about the "Meet the Manager Program" by calling 618-744-9830, ext. 300.

The Army & Air Force Exchange Service is a joint command and is directed by a board of directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. The Exchange has the dual mission of providing authorized patrons with articles of merchandise and services and generating non-appropriated fund earnings as a supplemental source of funding for military Family and Morale, Welfare and Recreation (FMWR) programs. To find out more about the Exchange history and mission or to view recent press releases please visit our website at

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